Privacy Policy

Your privacy and personal information are important to us and is treated seriously.

Real Estate at Work do not share, sell, rent or disclose your personal information other than as described within this Privacy Policy, unless required by law or with your consent.


Collection of Personal Information

We may collect any of the following about you:

If you are property owner, a current, past or prospective vendor

Current, past or prospective buyer

Landlord of real estate, prospective tenant/applicant of a rental property

Utility Connections Customers, or if you make an enquiry with us via another method, in person or on our website

This may be, but not limited to your:

Contact details (name, address, contact number, e-mail address)

Your current or previous residences

Formal identification

Property or prospective ownership details

Employment details, salary, length of employment, bank statements, payslips, financial reports, and/or other sources of income

Details of properties previously rented/renting, bought or sold

Personal/financial referees or relevant reporting personnel at your previous/current employer, or credit reporting agencies, banks and other institutions

Your company’s ABN/ACN, bank account, financial reports, mortgage details of any relevant property, sales and leasing data and other information which may include personal information

Your details on any leasing/sales database and other forms of property ownership

We may be required to take images of the inside of your home via photos or video


How We Collect your Personal Information

We may collect information from you directly or in other forms, including when you contact us, when you visit our website, forms/enquiry pages, and during any conversations between you and any of Real Estate at Work’s employees/representative or associated contractors

We may collect information about you via third parties:

National Tenancy Data Base, Titles office, property data bases, credit reporting firms/agencies, credit checking agencies, and other law enforcement/government entities, personal and financial referees or employers

If you do not provide us with any requested personal information in reference to the above, we may not be able to provide our services to you, partially or in full, and may not be able to provide you with information about services you require; for example, being notified of any new properties on the market


Using Your Personal Information/Disclosure

We may send you marketing material and information about our services that may include:

Offering to provide you with products/services by Real Estate at Work and third parties or

Sending you news/information about Real Estate at Work that may be of interest to you

We collect this information for the following purposes:


For Real Estate at Work to provide you with services you may require, to comply with legislation and regulations including real estate property rental/sales and trust account/administrative purposes and general business functions

For third party businesses to assist you with related services

To deal with your enquiries promptly including but not limited to e-mail, phone or mail

To keep you up to date with services that may be of interest to you

To process and respond to any complaints, if any

For marketing and advertising purposes

To share your personal information with our maintenance/service contractors, any relevant financial/credit reporting agencies, or government entities

To update our records with your current contact information

For compliance obligations relevant to real estate regulations

For Real Estate at Work’s administrative/planning, service and quality control

Real Estate at Work will only disclose any of your personal information if;

We have your express consent to do so

Reasonably believes that the use or disclosure is necessary to prevent risk, injury or threat to life or health

If required by law


Access to Your Personal Information

You can request at any time to have your details changed/updated or removed. You may request access at any time to view the personal information that we hold about you, either through this website, or by e-mailing us, or through the information you provided directly to an agent, by contacting the agent directly. We will endeavour to respond to your request within 14 days, and provide any requested information to you within 30 days. Any administrative or associated costs where incurred by Real Estate at Work in providing the information to you may be on charged to you.

We may not be able to provide access to information if Real Estate at Work:

Has reasonable grounds to believe that providing access/disclosing the information may cause a threat to life or health of any individual, or cannot do so with respect to an individual’s right to privacy, or may be unlawful or be involved in possible unlawful activity

Has reasonable grounds to believe the request to be frivolous or considered harassment


Security of Information

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for the respective privacy policies.

We take reasonable measures to ensure the security of any information we collect to minimise risks such as loss or unauthorised access, misuse, modification or disclosure. No data transmission over the internet can be guaranteed to be fully secure. This is done so at your own risk.


Changes to this Privacy Policy

Real Estate at Work may change this Privacy Policy at any time. Any updated versions of this Privacy Policy will be posted on our website and will be effective from the date of posting.


How to Contact Us

If you have a complaint or concern or would like to amend your details, you can write to us or phone on (03) 9429 9999 or alternatively send an e-mail to